Manage Your Network

24/7 Network Monitoring
Technical Support (Tier I & II)
24/7 Helpdesk
Managed Wi-Fi Services
Project Management
Vendor Management
RFP Development & Bid Management

24/7 Network Monitoring

Northpoint’s Network Monitoring Services provide our clients with reliable, cost effective alternatives for managing their network. Our services give them the opportunity to re-purpose their limited technical staff to focus on operational network maintenance and fault resolution, ultimately helping to improve the integrity of the network.

24/7 Helpdesk Services

Let Northpoint provide your locally based, customized 24x7x365 or after hours Help Desk function. We use ITIL best practices to ensure that your IT Framework remains standards based.

Technical Support Tier I

Service disruptions caused by hardware or software failures can occur. In these circumstances, our clients need fast, competent, reliable support and, very importantly, support delivered by a trusted team with whom they have an established relationship. Northpoint’s team provides Tier 1 technical support to regional service providers.

Technical Support Tier II

Northpoint can also extend this service to include on-the-ground resources that will handle corrective maintenance to resolve faults and restore network services.

Managed Wi-Fi Services

Northpoint provides fully managed Business, Commercial and Public Hotspot Wi-Fi services utilizing the latest in Wi-Fi technology. With Northpoint's managed Wi-Fi solutions, customers are provided with all of the necessary wireless infrastructure installed by qualified professionals and managed by the experts in the Northpoint Managed Services Centre.

Project Management

Our experienced, PMP-certified project managers focus on delivering our clients’ projects in line with the time, cost and quality targets that are so critical to their success. Northpoint’s PMs successfully provide direct support to clients with overseeing, planning, scheduling, contract co-ordination, contract administration, stakeholder management, work verification and cost control projects from initiation to closure.