24/7 Helpdesk Services
The cost of delivery of ICT Services must be managed in order to ensure viability in the modern enterprise. Staff costs are typically the most significant cost line item for an IT Department. Managing and resourcing a comprehensive 24x7x365 technical helpdesk service effectively can be costly and tie up resources who are better suited to handling more critical technical functions within an organization.
Help Desk Tools and applications (Ticketing and Inventory systems for example) are also costly to purchase, implement and to maintain. Most organizations on this basis can only typically implement a 8x5 Help Desk Service while they really require the coverage that a 24x7x365 Help Desk function can provide.
Let Northpoint provide your locally based, customized 24x7x365 or after hours Help Desk function. We use ITIL best practices to ensure that your IT Framework remains standards based.